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Effective Date: September 14, 2026
Last Updated: September 14, 2026

MandarinVibe wants every student to have a clear and positive experience. This policy explains how cancellations, rescheduling, returns, credits, and refunds are handled for private lessons, lesson packages, courses, digital products, and any physical merchandise offered through MandarinVibe.

In this policy, “MandarinVibe,” “we,” “us,” and “our” refer to:

MandarinVibe
Mailing Address:  39371, Unit102, Room 2103, 30-12 1gongdan-ro 9-gil Gumi-si Gyeongsangbuk-do, South Korea
Email: teacherwen@mandarinvibe.com
Telephone: 010-8922-2166

This policy applies to purchases made through the MandarinVibe website, mobile app, booking system, or another authorized MandarinVibe sales channel.

1. Private-Lesson Cancellations

Cancellations made at least 24 hours in advance

A private lesson may be canceled or rescheduled without penalty when notice is provided at least 24 hours before the scheduled starting time.

For an individually purchased lesson, the student may choose:

• A rescheduled lesson, subject to availability; or

• A refund to the original payment method.

For a lesson booked using a 5- or 10-lesson package, the lesson credit will be returned to the package.

Cancellation deadlines are based on the scheduled lesson time shown in the booking confirmation. Students are responsible for confirming the date, time, and time zone of each booking.

Cancellations made less than 24 hours in advance

A cancellation or rescheduling request made less than 24 hours before the scheduled lesson is considered a late cancellation.

Late cancellations are normally:

• Nonrefundable; and

• Charged in full or counted as one used package credit.

MandarinVibe may make an exception for a documented emergency or exceptional circumstance, but an exception is not guaranteed.

2. Missed Lessons and No-Shows

A student who does not attend a scheduled lesson and has not provided the required cancellation notice will be considered a no-show.

Missed lessons and no-shows are:

• Nonrefundable;

• Not eligible for rescheduling; and

• Counted as one used lesson credit when booked through a package.

Students should contact MandarinVibe as soon as possible if an emergency prevents attendance.

3. Late Arrival

Lessons begin and end at the scheduled times.

If a student arrives late:

• Wen will provide the lesson during the remaining scheduled time when reasonably possible.

• The lesson will still end at its originally scheduled time.

• The unused portion of the lesson will not be refunded or added to a future lesson.

A student who is more than 15 minutes late without contacting MandarinVibe may be treated as a no-show.

4. Rescheduling a Lesson

Eligible lessons may be rescheduled through the MandarinVibe booking system or by contacting us.

All rescheduled lessons are subject to Wen’s availability.

Repeated rescheduling may be limited if it interferes with availability for other students. A rescheduled lesson must also be used before any applicable package expiration date.

5. Cancellations by MandarinVibe

If MandarinVibe or Wen must cancel a scheduled lesson, the student may choose one of the following:

• Reschedule the lesson at no additional charge;

• Have the applicable credit restored to a lesson package;

• Receive a MandarinVibe account credit; or

• Receive a refund for the affected lesson.

If a lesson is interrupted by a technical problem caused by MandarinVibe, we will reasonably attempt to resume, extend, reschedule, or credit the lesson.

MandarinVibe is not responsible for unrelated travel expenses, lost income, accommodation expenses, or other indirect costs resulting from a canceled or rescheduled lesson.

6. Student Technical Problems

Students participating in online lessons are responsible for having:

• A reliable internet connection;

• A compatible device;

• A working microphone;

• Speakers or headphones;

• A camera when needed;

• Access to the designated video-conferencing platform; and

• A suitable learning environment.

Technical problems caused by the student’s device, internet connection, software, account, or surroundings do not ordinarily qualify for a refund.

MandarinVibe may offer a courtesy credit or reschedule when appropriate, but this is determined individually and is not guaranteed.

7. Five-Lesson Packages

Unless a different term is clearly displayed at checkout:

• A 5-lesson package expires six months after the purchase date.

• The package may be used by one student only.

• Credits are nontransferable.

• Credits may not be resold or redeemed for cash.

• Each completed, missed, or late-canceled lesson uses one credit.

• A lesson canceled at least 24 hours in advance returns the credit to the package.

• The package does not renew automatically.

Students are responsible for scheduling and using all credits before the expiration date.

8. Ten-Lesson Packages

Unless a different term is clearly displayed at checkout:

• A 10-lesson package expires 12 months after the purchase date.

• The package may be used by one student only.

• Credits are nontransferable.

• Credits may not be resold or redeemed for cash.

• Each completed, missed, or late-canceled lesson uses one credit.

• A lesson canceled at least 24 hours in advance returns the credit to the package.

• The package does not renew automatically.

Students are responsible for scheduling and using all credits before the expiration date.

9. Refunds for Lesson Packages

A completely unused 5- or 10-lesson package may be canceled for a refund when:

• The refund request is submitted within seven calendar days of purchase;

• No lesson credit has been used;

• No lesson has been completed; and

• Any scheduled lesson has been canceled within the required cancellation period.

After a package credit has been used, the package is generally nonrefundable.

Exceptions may be considered when:

• MandarinVibe is unable to provide the purchased lessons;

• A prolonged medical emergency prevents participation;

• Applicable law requires a refund; or

• MandarinVibe approves an exception in writing.

Expired, missed, late-canceled, complimentary, promotional, and bonus lesson credits are not refundable unless required by law.

10. Package Expiration Extensions

Students are responsible for using package credits before expiration.

MandarinVibe may approve an extension because of:

• Wen’s extended unavailability;

• A documented medical emergency;

• A military deployment;

• A serious family emergency; or

• Another exceptional circumstance.

Extension requests should be submitted before the package expires whenever reasonably possible.

Approval and the length of an extension are determined individually. Extensions are not guaranteed unless required by law.

11. Individual Courses and Travel Chinese Lessons

The cancellation and refund terms for a course may depend on whether it is live, prerecorded, downloadable, or immediately accessible.

Live courses or scheduled group lessons

Unless a different policy is displayed on the course page, a student may cancel a live course for a full refund when the request is received at least 24 hours before the first scheduled class.

After the course has started, payments are generally nonrefundable except when:

• MandarinVibe cancels the course;

• MandarinVibe cannot provide a reasonable replacement;

• The student is legally entitled to a refund; or

• MandarinVibe approves an exception in writing.

Prerecorded or self-guided lessons

A refund may be requested within seven calendar days of purchase only when the lesson or course has not been accessed, streamed, downloaded, or substantially used.

Once digital course content has been accessed or delivered, the purchase is generally final, subject to applicable law.

12. Digital Products and Downloadable Materials

Digital products may include:

• Audio lessons;

• Video lessons;

• PDFs;

• Phrase guides;

• Travel guides;

• Flashcards;

• Worksheets;

• Vocabulary lists;

• Study materials;

• Pronunciation exercises; and

• Other downloadable or app-based content.

Because digital products cannot be physically returned, they are generally nonrefundable after they have been accessed, downloaded, streamed, or delivered.

A replacement, credit, or refund may be provided when:

• The file is corrupted;

• The product cannot be accessed because of a MandarinVibe technical error;

• The student received the wrong product;

• The product was materially misdescribed; or

• A refund is required by applicable law.

Please contact MandarinVibe before initiating another purchase if you are having trouble accessing a digital product.

13. Duplicate Purchases

If a student accidentally purchases the same lesson, package, or digital product more than once, the student should contact MandarinVibe promptly.

After verifying the duplicate transaction, MandarinVibe may:

• Refund the duplicate charge;

• Convert it into account credit; or

• Apply it toward another eligible service.

14. Physical Merchandise

This section applies only if MandarinVibe offers physical products such as printed study materials, books, flashcards, or branded merchandise.

An eligible physical item may be returned within 30 calendar days after delivery when it is:

• Unused;

• Unworn, if applicable;

• Undamaged;

• In its original packaging; and

• Accompanied by proof of purchase.

Before returning an item, contact MandarinVibe for return instructions. Items sent without prior authorization may not be accepted.

Unless an item was damaged, defective, or incorrectly supplied, the customer is responsible for return-shipping costs.

Original delivery charges are generally nonrefundable.

Nonreturnable physical items

The following items are generally not returnable:

• Personalized or custom-made products;

• Gift cards;

• Downloadable or digital products;

• Opened items that cannot be resold for health or safety reasons;

• Clearance products marked “final sale”; and

• Items damaged through misuse.

15. Damaged, Defective, or Incorrect Items

If a physical item arrives damaged, defective, or incorrect, contact MandarinVibe within seven calendar days after delivery.

Please include:

• Your name;

• Order number;

• A description of the issue; and

• Clear photographs of the item and packaging.

After reviewing the request, MandarinVibe may provide:

• A replacement;

• A corrected item;

• Store credit; or

• A refund.

MandarinVibe will pay reasonable return-shipping costs when the return results from our error or a verified defect.

16. Gift Cards, Promotional Credits, and Discounts

Gift cards and account credits are not refundable or redeemable for cash except where required by law.

Promotional, complimentary, or bonus credits:

• May have separate expiration dates;

• Are nontransferable;

• Have no cash value; and

• Are generally nonrefundable.

A purchase made with a discount code will be refunded only for the amount actually paid.

If a refund is issued for a purchase paid partly with a gift card or account credit, the applicable portion may be returned as gift card or account credit.

17. App Store Purchases

Purchases completed through the Apple App Store, Google Play, or another third-party app store may be governed by that platform’s billing and refund rules.

When an app store processes and controls the payment, the refund request may need to be submitted directly to that provider. MandarinVibe cannot guarantee that it can issue or approve a refund for a transaction controlled by an app store.

Apple states that eligible App Store and iTunes purchases may be submitted to Apple for refund consideration through Apple’s refund-request system. (Apple Support)

18. Refund Method and Processing Time

Approved refunds will ordinarily be returned to the original payment method.

MandarinVibe generally submits an approved refund within five business days. After submission, the bank, payment processor, credit-card company, or app store may require additional time to post the funds.

MandarinVibe cannot issue a refund to a different card or payment method unless necessary and permitted by the payment provider.

Any applicable taxes will be refunded as required.

19. Chargebacks and Payment Disputes

Students are encouraged to contact MandarinVibe before filing a payment dispute or chargeback. Many booking, access, and duplicate-payment issues can be corrected directly.

Filing a knowingly false or fraudulent chargeback may result in:

• Suspension of future bookings;

• Suspension of the related account;

• Cancellation of unused promotional credits; or

• Collection of valid unpaid amounts.

Nothing in this section limits a customer’s lawful right to dispute an unauthorized or incorrect charge.

20. How to Request a Cancellation, Return, or Refund

Send requests to:

Email: [BUSINESS EMAIL ADDRESS]
Subject Line: Refund or Cancellation Request

Please include:

• Your full name;

• The email address used for the purchase;

• The booking or order number;

• The lesson date, if applicable;

• The product or package purchased;

• The reason for the request; and

• The resolution you are requesting.

MandarinVibe may request additional information to verify the transaction.

21. Changes to This Policy

MandarinVibe may update this policy as its products, services, booking practices, or legal obligations change.

The updated policy will display a revised “Last Updated” date.

A change will not retroactively reduce refund or cancellation rights that applied to a completed purchase unless permitted by law.

22. Consumer Rights

This policy does not limit any refund, return, cancellation, warranty, or consumer-protection right that cannot legally be waived.

Where applicable law provides a customer with greater rights than this policy, the applicable law will control.

23. Contact Information

Questions regarding this policy may be directed to:

MandarinVibe
Mailing Address:  39371, Unit102, Room 2103, 30-12 1gongdan-ro 9-gil Gumi-si Gyeongsangbuk-do, South Korea
Email: teacherwen@mandarinvibe.com
Telephone: 010-8922-2166

Before publishing

Replace these fields:

MandarinVibe
Mailing Address:  39371, Unit102, Room 2103, 30-12 1gongdan-ro 9-gil Gumi-si Gyeongsangbuk-do, South Korea
Email: teacherwen@mandarinvibe.com
Telephone: 010-8922-2166

Make sure the Wix booking settings use the same 24-hour cancellation window, and display the cancellation rule before customers complete payment. FTC consumer guidance emphasizes checking and clearly stating whether returns are permitted and the applicable deadlines, so your website, checkout, confirmation emails, and policies should remain consistent. (Consumer Advice)

This policy assumes:

• 24 hours’ notice for cancellations;

• A 15-minute no-show threshold;

• Seven days to refund a completely unused package;

• Six months to use a 5-lesson package;

• Twelve months to use a 10-lesson package;

• No automatic package renewal; and

• Digital products become nonrefundable after access or download.