Privacy Policy

Effective Date: September 14, 2026
Last Updated: September 14, 2026

MandarinVibe respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how MandarinVibe collects, uses, discloses, stores, and protects personal information when you visit our websites, use the MandarinVibe mobile application, create an account, purchase a lesson or lesson package, book a private lesson with Wen, contact us, or otherwise use our services.

In this Privacy Policy, “MandarinVibe,” “we,” “us,” and “our” refer to:

MandarinVibe
Mailing Address:  39371, Unit102, Room 2103, 30-12 1gongdan-ro 9-gil Gumi-si Gyeongsangbuk-do, South Korea
Email: teacherwen@mandarinvibe.com
Telephone: 010-8922-2166

Our “Services” include the MandarinVibe website, mobile application, online store, booking system, private Mandarin lessons, digital learning materials, communications, and related services.

1. Information We Collect

The information we collect depends on how you interact with MandarinVibe.

Information you provide directly

We may collect information you voluntarily provide, including:

• Your name

• Email address

• Telephone number

• Billing address

• Account username and password

• Lesson bookings and appointment information

• Purchased lessons, products, or lesson packages

• Preferred lesson times

• Mandarin experience level and learning goals

• Travel, workplace, pronunciation, conversation, or tutoring interests

• Messages, questions, reviews, feedback, and customer-support requests

• Information you submit through contact forms, surveys, or promotions

• Marketing and communication preferences

• Materials or files you voluntarily provide for a lesson

If a parent or guardian purchases or books a lesson on behalf of a minor, we may collect the parent’s or guardian’s contact and payment information and limited information needed to provide the lesson.

Payment information

Payments may be processed by third-party payment processors, app stores, banks, or payment platforms.

These providers may collect payment-card numbers, expiration dates, security codes, billing information, account information, and transaction details. MandarinVibe generally does not receive or store your complete payment-card number.

We may receive limited transaction information, such as:

• Your name

• Payment status

• Purchase amount

• Date of purchase

• Transaction identifier

• Last four digits or type of payment method

• Purchased lesson, product, or package

• Refund or cancellation information

The payment provider’s own privacy policy governs its processing of your payment information.

Lesson and communication information

When you participate in a private lesson or communicate with Wen, we may collect:

• Lesson date and duration

• Attendance information

• Learning goals

• Topics covered

• Progress notes

• Homework or practice materials

• Pronunciation or conversation feedback

• Messages exchanged before or after the lesson

MandarinVibe will not intentionally record a live private lesson without notifying the participant and obtaining any consent required by applicable law.

If you voluntarily submit an audio or video recording for pronunciation feedback, we will use it to provide the requested learning service. We do not use lesson recordings or voice samples for biometric identification.

Information collected automatically

When you use our website or app, certain information may be collected automatically, including:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Device identifiers

• App version

• Language and regional settings

• Approximate location derived from an IP address

• Pages or screens viewed

• Referring website

• Date and time of access

• Links or buttons selected

• Booking and shopping activity

• App usage information

• Error reports, diagnostic information, and crash data

• Cookie and similar-technology information

We may use this information to operate the Services, understand how they are used, identify technical problems, improve performance, and protect against fraud or misuse.

Information received from third parties

We may receive information from service providers that help us operate MandarinVibe, including:

• Website and app hosting providers

• Booking and scheduling providers

• Payment processors

• App stores

• Email and messaging services

• Video-conferencing services

• Analytics providers

• Security and fraud-prevention services

• Social-media platforms when you interact with our pages or content

• Authentication providers when you use a third-party sign-in option

The information received depends on your settings and the third party’s privacy practices.

2. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve MandarinVibe

• Create and manage user accounts

• Display available lessons and appointment times

• Book and administer private lessons

• Process purchases, payments, credits, refunds, and lesson packages

• Confirm appointments and send reminders

• Provide customer support

• Respond to inquiries and messages

• Personalize lessons based on a student’s level, goals, and interests

• Provide learning materials and lesson resources

• Track remaining lessons in a purchased package

• Communicate changes to bookings or Services

• Send administrative and transactional messages

• Send marketing communications when permitted

• Analyze website and app performance

• Diagnose technical issues

• Protect accounts, users, and the Services

• Detect, investigate, and prevent fraud, misuse, or security incidents

• Maintain appropriate business and transaction records

• Enforce our Terms and Conditions

• Comply with legal, regulatory, tax, accounting, and contractual obligations

• Establish, exercise, or defend legal claims

• Complete a business transaction such as a merger, acquisition, financing, or transfer of assets

We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent when required.

3. Legal Bases for Processing

Where laws such as the European Union or United Kingdom data-protection laws apply, MandarinVibe may process personal information under one or more of the following legal bases:

Contract: Processing is necessary to provide a lesson, booking, product, package, account, or other service you requested.

Consent: You have given permission for a particular activity, such as receiving promotional emails or enabling certain nonessential cookies.

Legitimate interests: Processing is reasonably necessary to operate, secure, improve, and promote MandarinVibe, provided those interests are not overridden by your rights.

Legal obligations: Processing is necessary to comply with applicable legal, accounting, regulatory, or tax requirements.

Legal claims and safety: Processing is necessary to protect rights, prevent fraud, address security incidents, or establish or defend legal claims.

Where processing relies on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Cookies and Similar Technologies

MandarinVibe and its service providers may use cookies, pixels, local storage, software development kits, tags, and similar technologies.

These technologies may be used for the following purposes:

Essential technologies

Essential cookies and technologies help the website or app function. They may support:

• Security

• Login sessions

• Shopping carts

• Bookings

• Payment processing

• Fraud prevention

• Network management

• Privacy preferences

Some essential technologies cannot be disabled without affecting the operation of the Services.

Functional technologies

Functional technologies may remember choices such as:

• Language

• Region

• Login preferences

• Display preferences

• Saved settings

Analytics technologies

Analytics technologies may help us understand:

• How visitors find MandarinVibe

• Which pages or features are used

• How long users interact with the Services

• Whether errors occur

• How the website and app can be improved

Marketing technologies

If enabled, marketing technologies may help measure promotional campaigns or present relevant MandarinVibe content.

Where required, we will request permission before activating nonessential cookies or similar technologies.

You can manage cookies through the cookie banner, privacy settings, browser settings, or device settings. Blocking some technologies may cause certain features to function incorrectly.

5. How We Share Personal Information

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy.

Service providers

We may disclose information to companies that perform services on our behalf, including providers of:

• Website and app hosting

• Scheduling and bookings

• Payment processing

• Email delivery

• Text messaging

• Video conferencing

• Cloud storage

• Customer support

• Analytics

• Cybersecurity

• Fraud prevention

• Accounting and business administration

These providers may process personal information only for authorized business purposes, subject to their contractual and legal obligations.

Teacher and business personnel

Information necessary to prepare for and provide a lesson may be available to Wen and authorized MandarinVibe personnel.

We limit access to people who reasonably need the information to provide or administer the Services.

Legal and safety disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process

• Respond to a lawful government request

• Protect the rights, safety, or property of MandarinVibe, our users, or others

• Detect or prevent fraud, abuse, or security incidents

• Enforce our agreements

• Investigate suspected unlawful activity

Business transfers

If MandarinVibe is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

With your permission

We may disclose information for another purpose when you direct us to do so or provide consent.

6. Sale and Targeted Advertising

MandarinVibe does not sell personal information for monetary consideration.

If we later use advertising or data-sharing practices that are legally considered a “sale,” “sharing,” or use for targeted advertising, we will update this Privacy Policy and provide any notices and opt-out methods required by applicable law.

7. Communications and Marketing

We may send transactional communications relating to:

• Account registration

• Purchases

• Bookings

• Appointment reminders

• Schedule changes

• Lesson-package balances

• Payments

• Refunds

• Security

• Customer support

• Changes to the Services

These communications are necessary to administer your relationship with MandarinVibe.

With your permission, we may also send promotional emails or messages about:

• New lessons

• Learning materials

• Special offers

• Lesson packages

• Mandarin-learning tips

• MandarinVibe news

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message. Where text-message marketing is offered, you may follow the opt-out instructions included in the message.

Unsubscribing from promotional communications will not prevent us from sending necessary transactional or service-related messages.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Services

• Maintain an account

• Complete bookings and purchases

• Track lesson-package balances

• Respond to inquiries

• Maintain accurate business records

• Satisfy tax, accounting, contractual, and legal obligations

• Resolve disputes

• Enforce agreements

• Prevent fraud and security incidents

Retention periods may differ depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to legal and operational requirements.

9. Data Security

MandarinVibe uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Password protections

• Access controls

• Secure hosting

• Encrypted connections

• Payment-processing safeguards

• Software updates

• Security monitoring

• Limiting access to authorized persons

No website, mobile application, electronic transmission, or data-storage system is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for protecting your account credentials and should notify us promptly if you believe your account or information has been compromised.

10. International Data Transfers

MandarinVibe may use service providers located in different countries.

As a result, personal information may be processed or stored outside the country, state, province, or region where you live. Those locations may have different data-protection laws.

Where required, we will use appropriate safeguards for international transfers, such as contractual protections or other legally recognized transfer mechanisms.

11. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you

• Request a copy of your information

• Request correction of inaccurate or incomplete information

• Request deletion of information

• Request restriction of certain processing

• Object to certain processing

• Request data portability

• Withdraw consent

• Opt out of promotional communications

• Opt out of certain targeted advertising, sale, or sharing practices

• Appeal a decision concerning a privacy request

• Submit a complaint to an appropriate data-protection authority

Privacy rights differ by jurisdiction and may not apply in every situation. European data-protection law, for example, recognizes rights that may include access, correction, erasure, restriction, portability, and objection. (European Commission)

To submit a request, contact:

Email: [PRIVACY EMAIL ADDRESS]
Subject Line: Privacy Request

Please include sufficient information for us to understand and verify your request. We may ask for additional information to confirm your identity and protect your account.

Authorized agents may submit requests where permitted by law. We may require proof of authorization and identity verification.

We will not discriminate against you for exercising an applicable privacy right.

12. Account Information

You may be able to review or update certain account information through your MandarinVibe account settings.

You may also contact us to request changes or closure of your account.

Closing an account may not immediately delete every record. We may retain information when reasonably necessary for payments, bookings, legal compliance, fraud prevention, dispute resolution, and recordkeeping.

13. Children’s Privacy

MandarinVibe’s website and app are not directed to children under 13, and children under 13 should not create an account or provide personal information directly through the Services.

We do not knowingly collect personal information directly from children under 13 without appropriate parental notice and verifiable parental consent.

If we learn that personal information was collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child has provided personal information may contact us at:

[PRIVACY EMAIL ADDRESS]

Parents and guardians may purchase or arrange lessons for minors by providing the adult’s own contact, booking, and payment information.

14. Third-Party Websites and Services

The Services may contain links to websites, applications, video-conferencing platforms, social-media platforms, payment providers, and other services that MandarinVibe does not control.

This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies before providing information.

15. App Store and Device Permissions

The MandarinVibe mobile app may request access to certain device functions only when needed for a feature you choose to use.

Depending on the app’s features and your device, permissions may include:

• Notifications

• Camera

• Microphone

• Photos or files

• Calendar

• Network access

You can manage these permissions through your device settings. Disabling a permission may prevent the related app feature from working.

Information collected by Apple, Google, or another app-store provider is governed by that provider’s privacy practices.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our Services

• Technology

• Business operations

• Service providers

• Legal requirements

• Privacy practices

When we make changes, we will update the “Last Updated” date.

If a change is material, we may provide additional notice through the website, app, email, account notification, or another appropriate method.

Your continued use of the Services after the effective date of an updated policy is subject to the updated Privacy Policy.

17. Contact Us

Questions, requests, or concerns about this Privacy Policy or MandarinVibe’s information practices may be sent to:

MandarinVibe
Mailing Address:  39371, Unit102, Room 2103, 30-12 1gongdan-ro 9-gil Gumi-si Gyeongsangbuk-do, South Korea
Email: teacherwen@mandarinvibe.com
Telephone: 010-8922-2166

 

For privacy requests, use the subject line:  Privacy Request